Esraa Abdelrahman

Esraa Abdelrahman has a diverse work experience spanning multiple industries. Esraa started their career as an Intern at Nasser Social Bank-Egypt in 2016, where they gained initial exposure to the banking sector. Esraa then joined SCCI-CU as a Publications Committee Member and was responsible for creating various designs for the community and participating in Investeneur Workshop to enhance their knowledge of the stock market.

In 2018, Esraa interned at CIB Egypt, further expanding their knowledge of the banking industry. Esraa also joined AIESEC in Egypt as an iGV member, where they contributed to the organization's volunteer programs. Esraa had different roles within AIESEC, including Talent Management and oGV member, where they developed strategies and managed the conversion process at the local level.

Moving into customer service roles, Esraa joined Xceed as a Customer Service Representative, where they provided support via inbound calls and emails for different accounts. Esraa then joined noon as a Customer Service Specialist, handling customer inquiries and acting as floor support. At Bosta, they worked as a Client Support Specialist, delivering excellent client support through emails and managing urgent and critical situations.

Esraa's most recent role is at Trella as an Operations & Customer Success Associate. Esraa is responsible for handling load cycle operations and ensuring the execution of day-to-day plans, working closely with carriers and maintaining high customer satisfaction.

Throughout their work experience, Esraa has demonstrated strong communication skills, problem-solving abilities, and a customer-oriented approach.

From 2015 to 2019, Esraa Abdelrahman attended Cairo University. During this time, they pursued a field of study in Business/Commerce, General. However, information regarding the specific degree they obtained is not available.