Ciaran Byrne

Ciaran Byrne has a diverse work experience spanning over two decades. Ciaran is currently working as a Customer Success Manager at TRG Screen since June 2023. Prior to this, from January 2022 to June 2023, they held the same role at Micro Focus. In this position, they focused on driving business outcomes for SaaS and on-prem customers by developing success plans, identifying risks, and ensuring successful product adoption.

Before Micro Focus, Ciaran worked as a Senior Tech Support Engineer at Micro Focus from August 2009 to January 2022. In this role, they provided account management and escalation support for key customers, managed and protected maintenance revenue, and delivered Proof of Concept demos to support sales and professional services.

Ciaran's earlier experiences include working as a Tech Support Engineer at Borland Software Corporation from an unknown start date to August 2009, a Tech Support Engineer at Segue Software in 2006, a Software QC Analyst at Northbrook Technology from July 2005 to January 2006, and a Materials Planner at Solectron from an unknown start date to 2005.

Ciaran Byrne has a Certificate in Full Stack Web Development from Free Code Camp, which they obtained between 2015 and 2017. Before that, their education history indicates that they attended Queen's University Belfast, although specific details such as the degree or field of study are not provided. In addition to their formal education, Ciaran has obtained certifications from Micro Focus, including being a LoadRunner v12.5 Certified Professional and a Silk Performer Certified Professional. The obtained month and year are mentioned for these certifications, but information regarding the Performance Engineering Certified Customer Success Specialist certification is not provided.