Benjamin Covarrubias

Benjamin Covarrubias has a diverse work history in customer and technical support roles. Benjamin started their career as a Customer Sales Support Agent at Teleperformance from April 2007 to July 2008. Benjamin then joined Alorica in May 2012, where they worked as a Customer Tech Support Representative, handling billing support and managing technical issues for over 40 applications. Benjamin was also the assistant team lead and conducted weekly ticket and performance evaluations for a 25-member team. In March 2015, they joined NTT DATA Services as a Client Tech Supt Sr. Associate, where they managed five different client Help Desks simultaneously. Benjamin provided technical solutions to various clients while adhering to ITIL standards, offering support for applications such as Active Directory, SAP, and Service Now. Benjamin collaborated with peers, team leads, engineers, and third-party vendors to resolve customer issues. Benjamin Covarrubias then transitioned to Trilogy and Crossover for Work in 2019, working as an L1 Support Engineer.

Benjamin Covarrubias attended Universidad de Guadalajara from 2005 to 2007 but did not complete a degree or specify a field of study during that time. In 2019, they pursued a Bachelor's degree in Information Technology at UDG Virtual.