Amber Silva

Amber Silva has extensive experience in payroll management and customer service operations, currently serving as Manager Payroll & Platform at TriNet since November 2019. Prior to this role, Amber Silva held various positions at Wells Fargo from July 2007 to the present, including the Executive Office, where tasks involved managing escalated inquiries, risk documentation, and compliance collaboration. As a Business Support Associate and Phone Bank Supervisor II, Amber Silva focused on performance reviews, team recruitment, training, and coaching to meet operational metrics. Beginning as a Phone Bank Team Lead, responsibilities included resolving escalated calls and developing employee performance standards.