Courtney Nason

Courtney Nason has extensive experience in content moderation and management, currently serving as Lead Content Specialist for Trust & Safety at Tripadvisor since June 2011. In this role, responsibilities include enhancing automated processes, managing policies to foster customer trust, conducting quality assurance for onshore and offshore teams, and addressing serious trust and safety issues. Previous positions at Tripadvisor involved senior roles in content operations, where Courtney handled escalated user content reviews, ensured GDPR compliance, and provided vendor mentorship and training. Earlier roles included content-related positions at Care.com and team lead at Eliza Corporation, where Courtney contributed to building a transcription team. Courtney holds a Bachelor of Arts in English from Merrimack College.