Jessica Hamilton

Jessica Hamilton is an accomplished professional with over a decade of experience in the healthcare and customer service sectors, primarily in roles at EVERSANA from April 2012 to March 2024. As an Implementation Design Specialist, Jessica successfully managed the implementation of coupon and copay card processes, ensured compliance with pharmacy benefit managers, and conducted thorough quality assurance. Previous roles include Software Quality Assurance Analyst, Call Center Supervisor, Program Manager, and Customer Service Representative, demonstrating strong skills in team leadership, conflict resolution, and process development. Jessica's earlier experience at Walgreens as an Assistant Store Manager and Certified Pharmacy Technician further highlights a robust background in customer service and pharmacy operations. Jessica holds a Bachelor of Arts in Journalism and Promotional Communication from Cleveland State University.