Shannon Whalen

Shannon Whalen is an accomplished professional with extensive experience in client services, event planning, and entertainment. As the Director of Client Services at TriviaHub since May 2020, Shannon has excelled in ensuring successful events and client satisfaction, maintaining an impressive NPS score in the mid 70s. Core contributions include nurturing client relationships, creating instructional materials, streamlining processes, and implementing growth strategies. Previous roles include Client Services Manager and Entertainment Host at TriviaHub, as well as positions at SAG-AFTRA as an actor, and various roles in hospitality and production, showcasing a strong ability to drive customer engagement and satisfaction. Shannon holds dual Bachelor of Arts degrees in Music Performance and Drama from the University at Albany.