Tami Barnes

Tami Barnes serves as the Contact Center Operations Manager at TriWest Healthcare Alliance since September 2015, overseeing a supervisor team and over 150 indirect reports while focusing on attendance, performance, and employee relations. Responsibilities include performance monitoring through report analysis and call monitoring, trend analysis for call volume and customer satisfaction, and collaboration with Veteran affairs offices to address care issues. Tami is skilled in employee development, having conducted yearly reviews and facilitated cross-functional meetings for process improvements. Prior to this role, Tami held the position of Operations Manager at NCO Financial Systems Inc. from October 2001 to May 2015, where responsibilities mirrored those at TriWest, including team management, trend analysis, and enhancing customer service delivery. Tami holds an education from Cloud County Community College.