Gilbert Santana

Gilbert Santana is an experienced IT professional currently serving as a Site Reliability Engineer at TrueAccord since December 2023. Previously, Gilbert held the position of System Engineer II at Enhanced Resource Centers from February 2017 to November 2023, providing advanced systems support. Prior to this role, Gilbert worked at Multicomputos as a Consultor de Tecnología TI from December 2012 to December 2017, focusing on technical support for technology platform installation and configuration. Gilbert began the career as a SP Technical Support Agent at Stream Global Service from December 2008 to February 2012, delivering effective customer support in a call center. Expertise includes the implementation and administration of Citrix Xendesktop for remote desktops and fault tolerance.