Monty O'Donoghue

Monty O'Donoghue currently serves as the Head of Customer Service at TrueMoney Philippines, where responsibilities include defining and improving Standard Operating Procedures, implementing KPI measurements, and enhancing customer support through an Omnichannel Ticketing System. Prior to this, Monty was a Senior Team Manager at VXI Global Solutions, where management of multiple team leaders and performance analysis were key duties. Monty's educational background includes a Bachelor's degree in Broadcast Communications from the Polytechnic University of the Philippines.