Thierry Cousin

Thierry Cousin is a seasoned professional with extensive experience in customer success, presales, and technical account management. Currently serving as a Customer Success Manager at TrustBuilder since August 2022, Thierry focuses on customer retention and satisfaction to enhance service adoption and reduce churn. Prior roles include Head of Presales at Intrado, where Thierry supported sales teams across the EMEA region, and EU Unified Communications Sales Engineer at InterCall Europe, providing functional and technical support for Unified Communications solutions. Thierry's earlier experience at Genesys Conferencing involved managing technical accounts and overseeing operations in the EMEA region. Thierry's career began as a Network Analyst at Mercury Communications Limited, following the completion of an engineering degree in Telecom from IMT Nord Europe.