Laura Costabile

Laura Costabile is a seasoned professional in customer experience and product management, currently serving as a Senior Customer Experience Specialist at Trustpilot since September 2022. Laura leads transformation projects aimed at enhancing team efficiency and profitability while optimizing workflows and metrics through Zendesk. Prior experience includes a role as Customer Experience Specialist at SumUp, where Laura focused on customer journey mapping and engagement. Laura also worked as an Associate Product Manager at SumUp, defining app strategy and monitoring performance metrics. Earlier, Laura held various roles at Debitoor, including Marketing Manager, and was involved in initiatives to support the Italian market. Laura's educational background includes a Master of Science in International Business from Copenhagen Business School and a Bachelor's degree in International Economics, Management, and Finance from Università Bocconi. Notably, Laura was recognized as one of the top performers in the Commercial department at Trustpilot.