Niels Bouma

Niels Bouma is an accomplished professional currently serving as the Customer Success Lead for Western Europe and previously as the Customer Success Team Lead for the Netherlands and Belgium at Miinto since September 2021. Niels is responsible for ensuring exceptional customer support, leading a motivated team to deliver optimal solutions and enhance the customer experience, while also focusing on process improvement. Niels's earlier experience includes roles as Customer Care Team Lead and Customer Care Agent for the BENELUX region, as well as Sales Assistant positions at Jumbo Supermarkten. Academically, Niels holds a Propedeuse in Opleiding Docent Frans from NHL Stenden and has attended the University of Groningen. Additionally, Niels completed studies at Studieskolen and participated in a language program at EF International Language Campus in Paris.