Thomas McCray

Thomas McCray serves as the Director of Customer Success at SNOW since July 2021, bringing extensive experience in customer service operations and management. Prior positions include Operations Manager Customer Service at American Home Shield, Sr. Operations Manager Contact Center and Contact Center Operations Manager at Lexington Law Firm, and Contact Center Operations Manager at PayPal. McCray’s expertise encompasses managing large teams, enhancing customer experience metrics, reducing employee attrition, and implementing successful sales strategies. Previous experience also includes a role as Sales Manager at Secured Servers/PhoenixNAP and Call Center Manager at Public Storage, where McCray significantly improved sales performance and developed innovative operational strategies.