Graciel Hernandez

Graciel Hernandez currently serves as Operations Manager at TSD Global, a position held since February 2015. Prior experience includes a role as Team Manager at Alorica from October 2011 to January 2015, where effective solutions were customized for clients, and staff training was prioritized to facilitate new program adoption. Earlier, Graciel worked as a Team Leader at Sykes Enterprises, Incorporated from February 2005 to August 2010, overseeing a team of 20 representatives while managing daily operations and ensuring performance standards were met. Graciel holds a Bachelor of Science in Chemical Engineering from the University of Santo Tomas, earned between 1997 and 2002.