Daisi Eronico

Daisi Eronico has extensive experience in operational management, currently serving as Service Delivery Manager - Pre Licensing at TTEC since January 2009, overseeing a team of 10 Supervisors, 10 Assistant Supervisors, and 150 Customer Service Associates within a Telecommunications engagement. Responsibilities include training and developing supervisors, performance management, client calibrations, and process implementation for program delivery. Daisi has received numerous accolades, including being named Top Service Delivery Manager for seven consecutive months and earning the Outstanding Employee award during the Teletech 30th Anniversary. Previous experience includes roles at eTelecare Global Solutions as Team Lead and Bausch + Lomb as an Admin Assistant. Daisi holds a Bachelor's degree in Computer Science from Mapúa University.