Sarmad Fraz

Sarmad Fraz is an experienced customer service professional with a strong background in live chat support and project management. Currently serving as a Customer Service Specialist at TurboDebt since July 2019, Sarmad is known for expertise in debt resolution. Prior experience includes roles as a Customer Service Officer at Digitech Outsourcing Solution, where Sarmad managed multiple communication channels, and as a Customer Service Team Lead at British Communication System, focusing on team performance and quality assurance. Earlier positions involved direct customer interactions at Ufone 4G as a Customer Service Representative. Sarmad holds a Master's degree in Mass Communication from Virtual University of Pakistan and multiple degrees in Electrical and Electronics Engineering, complementing robust educational qualifications with practical customer service skills.