Kevin MacBeth

Kevin Macbeth has a diverse work experience that spans several industries. Kevin is currently working as the Vice President of Customer Experience and Contact Center at TurningPoint Healthcare Solutions. Prior to this, Kevin was self-employed as an Independent Consultant and Advisor from 2019 to 2022.

Before their self-employment, Kevin spent a significant part of their career at Express Scripts, where they held various roles including Senior Director of Patient Contact Centers and Pharmacy Operations Director. In these roles, they managed multiple locations and teams, oversaw large budgets, and implemented process improvements to enhance client service and manage strategic projects.

Earlier in their career, Kevin worked at American Express as a Senior Director of Credit Operations and Director of Telephone Service Center. In these positions, they led teams, managed budgets, and improved customer satisfaction.

Overall, Kevin Macbeth has extensive experience in customer service, contact center management, and operational leadership roles.

Kevin Macbeth holds an MBA in International Management from the Thunderbird School of Global Management. Kevin also has a Bachelor of Science degree in Business and Management from Western International University. In addition to their formal education, Kevin has obtained a certification in Leading in Crisis from LinkedIn in 2020.