Rachel Fitzpatrick

Rachel Fitzpatrick is an experienced Senior Program Manager in Talent Development at Twilio, responsible for performance management processes and leading a multi-year performance management redesign initiative. Previous roles include Senior Organizational Effectiveness & Learning Specialist at OpenText and various positions at Toyota Motor Manufacturing Canada, where responsibilities ranged from HRIS implementation to workforce planning and training development. Early career experience includes roles in human resources, customer service, and food production. Rachel holds a Post-Graduate Certificate in Human Resources Management from Conestoga College and a Bachelor of Arts in Psychology from the University of Guelph, along with a Transformative Mediation Skills Certificate from the University of Waterloo.