Gerardo Barrera

Gerardo Barrera is an experienced professional with a diverse background in customer service and digital marketing. Currently serving as the Head of Customer Service at TWOTHIRDS SLU, Gerardo leads a multicultural team focused on enhancing the customer experience through strategic growth initiatives and innovation. Previous roles include Customer Service Team Lead and Customer Service Specialist, where Gerardo implemented operational strategies and facilitated design thinking workshops. Additionally, Gerardo established a successful online craft beer store during the COVID-19 pandemic as the Digital Store Manager at Bodega del Sol. Educational credentials include a Licentiate degree in Spanish Language and Literature from Universidad Nacional Autónoma de México, along with certifications in French and Modern Greek, and a Master's degree in Cinematic Sound Design from Escola de Cinema de Barcelona.