Keith Martin

Team Lead, Technical Customer Service at USGBC/GBCI/Arc

Keith Martin has over 15 years of work experience. Keith currently serves as the Team Lead, Technical Customer Service at the U.S. Green Building Council. Prior to this, they worked at Yelp in various roles, including Associate Manager, Restaurant Success Manager, and Customer Success Manager. In these positions, Keith successfully implemented coaching structures, led performance management, developed training materials, mentored new hires, and ensured high client retention. Before Yelp, Keith worked at Facebook as a Global Market Solutions Analyst, where they advised companies on advertising best practices and tracked improvements through regular client outreach. Keith began their career at the Consortium for Science, Policy & Outcomes at Arizona State University as a Video Editor and Cinematographer, where they filmed and edited educational videos.

Keith Martin received a Bachelor's degree in Cinematography and Film/Video Production from Arizona State University, where they studied from 2007 to 2012. In addition to their degree, they have obtained certifications in Critical Thinking and Problem Solving, as well as Marketing Tools: Digital Marketing Tools and Services, from LinkedIn. The year and month of obtaining these certifications are unknown.

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