Giovanna Ottolini

Giovanna Ottolini is a skilled professional with diverse experience spanning various roles in customer service, operations, and project management. Currently serving as a CS & Operations Executive at UBsend since March 2023, Giovanna has previously held positions including Office Assistant at Christensen Grafisk and Operational Specialist at Ser-John & Co Studio Associato, where emphasis was placed on optimizing workflows and introducing Asana for operational support. Additional roles include Graphic Technician at Christensen Grafisk, Operations Associate at meploy, and Customer Success Manager at L.O.W - Skate Academy, contributing to service model development and handling customer inquiries. Giovanna's earlier experience includes coordinating assistance for travel insurance clients at Falck Global Assistance and supporting event logistics at CPH:DOX and CPH PIX. Educational qualifications include a Bachelor's degree in Communication Design from Politecnico di Milano and a Master's degree in Performance Design and related studies from Roskilde University.