Erin Sink

Erin Sink is a seasoned professional with extensive experience in customer operations and trust & safety within prominent technology companies. Currently serving as Vice President of Global Customer Operations at Udemy since October 2019, Erin develops and executes strategies to enhance various customer support teams while advocating for customer needs alongside product and engineering teams. Previous roles include Senior Director positions at Udemy, Regional Operations Manager at Airbnb, and managerial positions at Google and YouTube, where Erin focused on operational strategies, abuse reduction, and quality control. With a Bachelor of Science in Marketing and Spanish from Miami University, Erin demonstrates a strong foundation in both operational excellence and customer advocacy.