Heicmat Ghandur

Heicmat Ghandur is an experienced professional in customer support and risk management, currently serving as the Senior Enterprise Support Escalations Lead for Udemy Business since October 2021. Previously, Ghandur worked at Wix.com in Risk & Billing from October 2020 to October 2021, and briefly at eBay as an E2M Risk Teammate in mid-2020. A significant tenure at Airbnb spanned over five years, where roles included Pilot Perfect Scale Specialist and Trips Coordinator for the Experiences team, focusing on providing exemplary customer service and resolving complex issues. Earlier experience includes customer service roles at Cater Waiter and NET Oficial, through which Ghandur developed strong skills in client relations and support processes.