Dedis K.

Dedis K. has extensive experience in customer service and support across various industries, currently serving as a Customer Experience & Content (L2) professional at Ula since November 2021, where responsibilities include managing customer ticket follow-ups and coordination. Prior roles include work at PT Smartfren Telecom Tbk as a Digital Touch Point (DTP) specialist, facilitating customer engagement through social media and live chat, and at Transcosmos Indonesia as part of the Contact Center for Traveloka. Additional experience encompasses operational administration at PT Bank Rakyat Indonesia, social media customer service at Telkomsel, dunning collection at CIMB Niaga, and telemarketing at Cigna Insurance Services. Dedis K. holds a Diploma in Information Management from Universitas Bina Sarana Informatika and a high school diploma in Social Sciences from SMA Negeri 9 Kota Tangerang Selatan.