Michael H.

Michael H. has a work experience spanning several years in the IT support field. Michael began their career at Netgain Technology, LLC in 2018, where they worked as a Support Representative. In this role, they documented problems and solutions, provided status updates on ticket resolutions, and managed and reset customer accounts. Later, they became a Support Analyst at the same company, providing technical assistance to healthcare providers, CPA firms, and lawyer firms. Michael also performed in-depth technical configuration and troubleshooting and trained new employees. In 2019, Michael joined Ulteig as an IT Support Specialist. Here, they developed documentation and installation procedures for outsourced level 1 support, provided advanced technical troubleshooting for escalated tickets, and managed the help desk queue. Michael then transitioned to the role of IT Support Analyst, where they continued to provide IT support and delegated tasks based on workloads. Most recently, Michael has taken on the role of Endpoint and Cloud Services Analyst at Ulteig.

Michael H. received their Associate of Science (A.S.) degree in Information Technology from Minnesota State Community and Technical College. Michael attended the college from 2016 to 2018.