Suzanne Heritage, MSSW

Suzanne Heritage, MSSW, has a diverse work experience spanning various roles in community partnerships, policy, business development, and social work. Suzanne is currently the Director of Community Partnerships & Policy at Underline, a position they have held since May 2023. Prior to this, they worked at findhelp from 2019 to 2023, first as a Senior Business Analyst, and then as a Sr. Manager, Business Development.

From 2016 to 2019, Suzanne worked at Texas Health and Human Services as a Program Specialist for the 2-1-1 Texas Information and Referral Network. In this role, they led planning, strategy, and business development for next-generation 2-1-1 services. Suzanne spearheaded various initiatives, including developing partnerships with other agencies and executing data-sharing arrangements.

Before that, Suzanne was employed at United Way for Greater Austin from 2014 to 2016. Suzanne served as a Community Health Programs Manager, overseeing a portfolio of health initiatives and establishing strategic partnerships. Suzanne also worked as an IT'S TIME TEXAS Choose Healthier Coach, focusing on integrating health-behavior change strategies with 2-1-1 services.

Their earlier experience includes roles at Church's Auxiliary for Social Action (CASA), United Way for Greater Austin, Caritas of Austin, and Longhorn BSM. In these positions, Suzanne gained experience in areas such as social work, program management, refugee resettlement, and outreach.

Overall, Suzanne Heritage has a robust background in community partnerships, policy development, business development, program management, and social work.

Suzanne Heritage, MSSW, completed their Bachelor of Arts in Government and French at The University of Texas at Austin in 2010. Following this, they pursued their Master of Science in Social Work with a concentration in Community Administrative Leadership at the same university from 2012 to 2014.