Veronica Sharma (Zutshi)

Veronica (Zutshi) Sharma has a varied and extensive work experience across multiple industries. Their most recent position is as the Director of Client Services at Unimrkt Research, a role they have held since 2014. In this position, Veronica works closely with the sales team to provide the best services to both new and existing clients. Veronica (Zutshi) also prioritizes creating a nurturing environment for their team.

Prior to their role at Unimrkt Research, Veronica worked as an Associate Director-Client Services at the same company. Their main objective in this role was to ensure client satisfaction on all projects, managing resources and coordinating with other departments to deliver timely and quality data.

Before joining Unimrkt Research, Veronica worked at iGlobal Research Pvt Ltd as a Senior Manager Client Services from 2011 to 2013. In addition to handling client services, they took on the role of Business Development Manager, exploring opportunities to meet client needs through the company's services.

Earlier in their career, Veronica worked at exevo as an Assistant Manager-Operations. Here, they started as a Research Associate and gradually took on more responsibilities, including client interaction, data collection for market research projects, and managing study objectives, questionnaires, and timelines.

Veronica's earliest experience was as a Technical Support Executive at IBM, where they were deployed in the technical support process for NTL, a large telecom company and ISP in the UK. In this role, they served as a Team Manager, handling supervisory and escalated calls from irate customers, managing team performance, and maintaining high-quality scores.

Overall, Veronica (Zutshi) Sharma has a diverse range of experience in client services, business development, research, and technical support.

Veronica (Zutshi) Sharma's education history includes pursuing a degree in MCA (Master of Computer Applications) with a specialization in Computers at Indira Gandhi University. Additionally, they attended MIER J&K, where they focused on Secondary Education. The exact start and end years for these educational experiences are not provided.