Suzanne Percival

Suzanne Percival is an experienced professional in operations and collections management, currently serving as Collections Manager at United Utilities since September 2023. Previously, Suzanne held the role of Operations Delivery Lead at Xeinadin Group, focusing on standardising operations across 118 offices to ensure compliance with regulatory requirements. As Performance Improvement Manager at Slater and Gordon Lawyers, responsibilities included developing a risk and quality framework and overseeing operational improvements. At Barclays, Suzanne advanced through various roles, including Senior Continuous Improvement Manager and Senior Operations Manager, where projects were directed to enhance customer experience and optimize fraud detection processes. Earlier, Suzanne served as Collections Operations Manager at Barclaycard and Lloyds Banking Group, driving compliance and operational strategies to improve arrears performance. Suzanne's extensive career began at United Utilities, where initial management experience was gained.