Augusta Warburton

Augusta Warburton is a seasoned Design Specialist and Trainer with over two decades of experience in telecommunications. Currently with Unity Telecom since February 2010, Augusta excels in designing, programming, and implementing system applications such as PBX, Voicemail, and Call Centers, while aligning technology solutions with customer business needs. Prior experience includes roles at Rogers Communications, where Augusta maintained and supported Avaya ACD, PBX, and CMS platforms across multiple call centers, and at Avaya Global Services, where Augusta managed a remote Software Specialist Support team and ensured customer satisfaction through effective technical support. Additional expertise was developed at Avaya Canada Corp as a Senior Software Specialist, providing high-level support for software designs and maintaining close collaboration with marketing and support teams.