Kate Quackenbush

Kate Quackenbush is an accomplished professional with extensive experience in customer service, project management, and research within various industries. Currently a Contact Center Representative at the University of Michigan Credit Union since July 2020, Kate has previously held roles as a Customer Service Specialist at OfficeTeam, Substitute Librarian at Kalamazoo Public Library, and Reporting Specialist at Charles River Laboratories, where expertise in creating scientific reports and managing timelines was showcased. Other notable experiences include providing consulting services for an independent consultancy and leading customer insights projects at CFI Group. Kate's background also includes significant roles at Thomson Reuters and Pfizer Inc., where skills in research, training development, and client satisfaction were further developed. Kate holds a Master's degree in Library and Information Science from Wayne State University and a B.S. in Business Management from Ferris State University.