Elizabeth Bell

Elizabeth Bell's work experience includes the following roles:

1. Community Manager at Unstoppable Domains (2022-present):

- Provided email and live chat support to the community, addressing inquiries and assisting with accounts and products.

- Utilized SQL skills to run reports and assist customers and internal teams.

- Acted as the first point of contact for brands and influencers interested in the product.

- Invoiced individuals and brands for product sales.

- Upsold the product within the support queue to generate revenue.

- Led and collaborated on various projects focusing on personal development, revenue opportunities, and product knowledge.

2. Customer Experience Agent at Robinhood (2021-2022):

- Assisted customers with troubleshooting, bank linking, referrals, account updates, and general questions.

3. Live Chat/Email Support Agent at Chime (2020-2021):

- Provided email and live chat support to Chime members for various account-related issues.

- Multitasked by working on multiple live chats concurrently to reduce member wait time.

- Utilized platforms such as Zendesk, Zoom, Slack, and Twilio Flex.

4. Cashier at Ross Stores, Inc. (2020):

- Processed transactions using the store's point of sale system and ensured a positive customer experience.

- Maintained an organized and clean work station, following COVID-19 protocols.

- Performed stocking and recovery tasks as assigned.

5. Cashier at JCPenney (2019-2020).

Elizabeth Bell attended Perry Hall High School from 2011 to 2015 and received a High School Diploma. Elizabeth then went on to Towson University from 2015 to 2019, where they earned a Bachelor of Science (BS) degree in Human Development, Family Studies, and Related Services, as well as a Bachelor of Science (BS) degree in Psychology.