Tanya Clark, MS, A-CSM, CTFL

Tanya Clark, MS, A-CSM, CTFL has extensive work experience in the software industry. Tanya started their career in 1999 as a Computer Systems Field Technician at Pitney Bowes, where they installed and configured Windows-based client workstations, diagnosed and repaired workstation issues, and provided customer support.

In 2001, Tanya joined Votenet Solutions as a Web Product Customer Care Specialist. Tanya provided technical and application support to customers, performed troubleshooting, and assisted clients in creating file types in Microsoft Excel. Tanya worked in this role until 2005.

From 2005 to 2007, Tanya worked at RWD Technologies, LLC as a Tier 1 Product Support Specialist. Tanya provided technical and application support for the company's proprietary software and documented user issues and resolutions. Tanya also escalated issues to Tier 2 support when necessary.

In 2006, Tanya joined RWD Technologies as a Product Support Specialist. In this role, they provided Tier 2 technical and application support to local and global customers via email and telephone. Tanya troubleshooted server issues and connectivity problems between application and database servers.

In 2010, Tanya joined ANCILE Solutions, Inc. as a Team Lead. Tanya provided technical advice to members of the Product Solutions Team and participated in training programs for C#. Tanya also collaborated on a team project created in C#. Later, they took on the role of Senior Application Support Analyst, where they validated and groomed reported defects and collaborated with Technical Advisors to prioritize them. Tanya then became a Scrum Master, leading a team of Global Support members who provided technical guidance to multiple clients.

Overall, Tanya Clark has a diverse background in technical support, application support, defect management, and Scrum Master roles. Tanya'sexperience spans various industries and they have demonstrated expertise in providing high-quality support and resolving technical issues.

Tanya Clark pursued higher education by obtaining a Bachelor of Arts (BA) degree in Sociology from the University of Maryland Baltimore County from 1987 to 1991. Following this, they earned a Bachelor of Science (BS) degree in Biology from the same institution between 1991 and 1993. Later, they attended the University of Phoenix from 2004 to 2006 and completed their Master of Science (MS) in Computer Information Systems.

In terms of certifications, Tanya Clark became a Certified ScrumMaster in April 2013 through ScrumAlliance. Tanya also holds certifications such as A+, CIW Professional, and Network+ from Comptia. Additionally, Tanya is a Certified Tester, Foundation Level" from the American Software Testing Qualifications Board (ASTQB). Specific dates for the completion of the certifications are not provided.