Jeffrey Bowden

Jeffrey Bowden has a diverse work experience in customer support and management consulting. Jeffrey has held various leadership roles in notable companies such as Upshop, Topia, THREAD, eClinical Solutions, JB Consulting, PTC, SAP SuccessFactors, Quadrant Software, North Atlantic Networks, and Atrion Networking Corporation. Jeffrey has experience directing customer support teams, overseeing service delivery and staffing, managing technical support staff, and implementing process improvement initiatives. In their roles, they have demonstrated a focus on customer satisfaction, employee development, and implementing industry best practices.

Jeffrey Bowden's education history includes attending Rhode Island College. Jeffrey pursued a Bachelor of Science degree in Business, Management, Marketing, and Related Support Services, completing it in 2023. Prior to that, from 2004 to 2007, they also attended Rhode Island College, focusing on the same field of study. Furthermore, Jeffrey has attended the New England Institute of Technology, where they studied Electronics Engineering. Jeffrey also pursued an Associate of Science degree in Electrical and Electronics Engineering at Bristol Community College and another Associate of Science degree in Electromechanical Engineering at the same college. Additionally, Jeffrey Bowden completed their high school education at Greater New Bedford Regional Vocational Technical High School, specializing in Electrical and Electronics Engineering.

In terms of certifications, Jeffrey obtained various certifications from LinkedIn. These include Managing Globally, Become a Customer Service Manager, Become a Customer Service Specialist, Building Customer Loyalty, Building Resilience, Critical Thinking, Customer Service: Creating Customer Value, Managing Customer Expectations for Managers, Managing a Customer Contact Center, Managing a Customer Service Team, Quality Standards in Customer Service, and Serving Customers Using Social Media. Jeffrey also obtained certifications such as Communication Foundations (2013), Customer Service Foundations, Customer Service: Managing Customer Feedback, Effective Listening, Managing Customer Expectations for Frontline Employees, Phone-Based Customer Service, Quick Fixes for Poor Customer Service, and Working with Upset Customers from LinkedIn.