Michael Trapani

Michael Trapani is an experienced professional in account management and customer success, currently serving as the Head of Investor Success at Urban Catalyst since August 2022. Previously, Trapani held leadership roles at Experian and Gabi Personal Insurance, where a focus on customer retention resulted in high customer satisfaction and retention metrics. Notable achievements include piloting initiatives that significantly increased customer response rates and implementing strategic projects to enhance policy renewals. Trapani's career spans various roles in the insurance sector, as well as experience in security operations and restaurant management. Educational qualifications include a Bachelor of Science in Business Marketing from the University of San Francisco and an Associate’s Degree in Psychology from West Valley College.