Jay M.

Jay M. has several years of experience in the aviation industry. Jay started their career as a Customer Relationship Officer at Dalmia Brothers in 2004. Jay then worked as an Airline Senior Security Agent at Paramount Airways, where they were responsible for monitoring security procedures. In 2007, they joined Cambata Aviation Pvt Ltd as an Operations Supervisor for Qatar Airways, overseeing various operational functions. Jay briefly worked as a Supervisor Passenger Services for Gulf Air at GlobeGround India in 2008. From 2008 to 2019, Jay M. worked at Oman Air, starting as a Senior Airport Services Agent and progressing to roles such as Special Support Officer, Supervisor-Customer Service, and Station Administrator. During their time at Oman Air, they were involved in airport operations, customer service, training, and management reporting. In 2019, Jay M. joined US-Bangla Airlines Ltd. as a Station Head, where they were responsible for airport operations, cargo operations, training, and marketing & sales. Jay achieved notable success, including evacuating 5000 plus nationals during a lockdown and successfully handling air bubble flights.

Jay M.'s education history includes the following:

- In 2003 to 2005, Jay M. attended the AHA Aviation Management Institute and obtained a Diploma in Aviation Management and Hospitality.

- In 2009 to 2011, Jay M. pursued a Masters in Leadership and Organizational Development at the Indian Institute of Training and Development.

- In 2011 to 2013, Jay M. studied for a Master of Business Administration (MBA) with a specialization in Airline and Airport Management at Anna University.

- In 2012, Jay M. obtained a Six Sigma Green Belt certification from Anna University, focusing on quality improvement using Six Sigma tools and processes.

- In 2014, Jay M. completed the ICAO Trainer Plus Instructor program at the ICAO Civil Aviation Training Centre.

- In 2020, Jay M. attended the University of South Florida, Lincoln International Business School - University of Lincoln, and the Oxford College of Marketing for various short-term courses in crisis management, leadership and management, and business and social media marketing, respectively.

- Also in 2020, Jay M. participated in a Business Lead program at the Stanford University Graduate School of Business, focusing on learning, engagement, acceleration, and disruption.

In addition to the above education, Jay M. has obtained the following certifications:

- In 2015, Jay M. obtained a TrainerPlus Instructor certification from The International Civil Aviation Organization.

- In 2020, Jay M. obtained a Scrum Foundation Professional Certificate from CertiProf.

- In 2020, Jay M. obtained a Lifelong Learning certificate from CertiProf.

- In 2021, Jay M. obtained a Diversity, Equity and Inclusion in the Workplace Certificate from USF Corporate Training and Professional Education.

It is worth noting that Jay M. also has some additional unspecified training in global business management, customer relationship management, safety management for industries and safety audit, and logistic and supply chain management from MSME Government of India and holds a Post Graduate Diploma in Labour Law and Welfare from the University of Madras. The specific years and duration of the programs are unknown.