Sumner Starbird

Sumner Starbird is an experienced professional with a strong background in workforce management and data analytics. Currently serving as VP of Workforce Management and Data Analytics at US Imaging Network since November 2013, Sumner oversees a team that includes Data Analysts and Real Time Analysts, focusing on analyzing historical data to identify trends, generating accurate staffing forecasts, and producing comprehensive reporting for senior management and clients. Prior experience includes roles at Morgan Stanley Wealth Management, where Sumner excelled as Complex Service Manager, Business Analyst, and Customer Service Manager, managing staffing needs and enhancing operational efficiency across multiple call centers. Earlier experience at E*TRADE Financial as Service Manager included managing Financial Services Representatives while ensuring high quality and retention rates.