Rick Pedone

Rick Pedone is a Global Account Director (GAD) at UserTesting. Rick has over 20 years of experience in sales and account management. Prior to joining UserTesting, they were a Strategic Account Executive at Thunderhead from January 2021 to November 2021. There, they were responsible for working with clients to build a complete view of their customers to deliver a seamless Customer experience.

From January 2020 to January 2021, Rick was a Sr. Enterprise Account Executive at Salesforce. In this role, they worked with clients to build unified profiles, surface customer information and integrate the data all on a single platform. Rick then delivered connected journeys that act and react based on the customer's actions in the moment. With the use of AI, they were able to further plan and optimize every interaction, and build new segments based on cross-channel data.

Before Salesforce, Rick was a Sr. Enterprise Account Executive Strategic Accounts at Adobe from January 2017 to January 2020. In this role, they were responsible for working with clients to build a complete view of their customers to deliver a seamless Customer experience. Rick did this by building unified profiles, surface customer information and integrating the data all on a single platform. Rick then delivered connected journeys that act and react based on the customer's actions in the moment. With the use of AI, they were able to further plan and optimize every interaction, and build new segments based on cross-channel data.

Their manager is Richard Schillbach, VP - Globals East. Rick Pedone works with Mike Wenger - Global Account Director (GAD), Chris Schreiber - Global Account Director (GAD), and Thomas Carter - Global Account Director (GAD).