James Charles

James Charles is a seasoned Global Technical Support Engineer with extensive experience in satellite terminal connectivity, network troubleshooting, and technical support across various platforms. Since April 2019, James has worked at USSI Global, providing Tier 2 support, managing firmware updates, and configuring routers and firewalls. Prior experience includes a position as a Field Services Engineer with Qualxserv, focusing on repair and maintenance of Dell products, and as a Technical Support Engineer at The Answer Group, where James handled phone support and various technical issues. Educational qualifications include ongoing studies in CCNA and degrees in general studies, computer repair and networking, and basic electronics, supplemented by extensive training in English, math, and computer applications.