Mark Cooke

Mark Cooke has a diverse work experience spanning over several companies and roles. Mark began their career as a Test Technician at NDS - NTL from 1994 to 2001, where they built and tested digital video compression equipment for the broadcast industry. Mark also worked on building end-to-end broadcast systems.

From 2001 to 2010, Mark worked as a Customer Service Engineer at Tandberg Television, providing field and telephone support for digital television compression and broadcasting equipment. Mark'sresponsibilities included faultfinding, upgrades, repair, installation, and technical queries.

Mark then joined Thomson Video Networks in 2010 as a Field Service Engineer. In this role, they provided support for SLA customers in the UK, Nordics, and Middle East. Mark also assisted with installation, configuration, and testing of new systems, working with various technologies and equipment.

In 2014, Mark joined AWS Elemental, an Amazon Web Services Company, as a Technical Support Engineer. Mark tracked, investigated, and resolved customer questions and issues, acting as an escalation point for complex problems. Mark also communicated with internal organizations to complete root cause analyses and resolve defects. In 2015, they transitioned to the role of a Professional Services Engineer, where they provided installation, configuration, and support services for AWS Elemental products. Mark also supported major broadcast events such as the Olympics and FIFA World Cup.

Currently, Mark is working as a Sales Engineer at V-Nova Ltd. since 2022. The details of this role are not provided. Overall, Mark has a strong background in technical support, customer service, field service, and professional services in the broadcast industry.

Mark Cooke attended Ferndown Upper School and Oakmead Technology, but no specific years or degrees are provided for these institutions. In 2019, they obtained the certification of AWS Certified Solutions Architect - Associate from Amazon Web Services.