Jason F.

Jason F. has extensive work experience in customer experience and support roles. Jason currently holds the position of Vice President of Customer Experience at V SHRED, where they focus on fostering collaboration and utilizing customer insights to enhance the customer journey. Prior to this, they served as the Senior Director of Customer Experience at V SHRED, responsible for managing and growing the customer support team.

Before their role at V SHRED, Jason worked at Sotheby's as the AVP Head of Service and Operations, overseeing the customer success lifecycle and managing product implementation and consulting services. Jason also worked at FanDuel Inc. as the Senior Director of Customer Support & Strategy, where they set the strategic direction for the support center operation.

In earlier roles, Jason held various positions at ideel, including Director, Customer Service, Sr. Manager, Customer Service, and Manager, Customer Service. Jason was responsible for managing operations, implementing customer service procedures and standards, and driving process improvement initiatives.

Additionally, Jason gained experience at NY Times Digital as a CS Product Specialist and CS Support Specialist, where they were involved in maintaining and updating websites, training new hires, and providing customer support.

Before their career in customer experience, Jason served as a QCC Board Member at NYPIRG, where they played a role in budgeting and organizational strategy.

Overall, Jason F. has a strong background in customer experience and support, with a focus on driving operational efficiency, enhancing the customer journey, and building successful customer support teams.

Jason F. attended HSHPHS from 1994 to 1997, and then enrolled at Queensborough Community College of the City University of New York (CUNY) from 1997 to 2000. During their time there, they studied Political Science. In addition to their formal education, Jason F. has obtained several certifications. In August 2020, they completed the "Customer Service: Call Control Strategies" course at LinkedIn. Jason also completed the "Telling Stories with Data" course at LinkedIn during the same month. Most recently, in April 2021, they completed the "Academy | New Administrator Training" program at Gladly.