Youssef Zouggagh

Youssef ZOUGGAGH is an experienced professional in Information Technology Service Management with a career spanning over 15 years. Currently serving as Configuration Manager for ServiceNow CMDB at Crédit Agricole Group Infrastructure Platform since January 2022, Youssef has been a Senior ITSM Consultant at Vaganet since September 2016. Prior positions include Senior Configuration Manager at Carrefour and Global Account Process Lead at Hewlett Packard Enterprise. Earlier career roles include Responsable Technico-Commercial at Business Rules Solutions and Directeur Commercial at FrontWeb. Youssef holds an Executive Master in Project and Program Management from Université Internationale de Rabat and a Brevet de Technicien Supérieur in Computer Engineering from ENSET de Rabat, complemented by a Baccalauréat in Electronic Engineering from Lycée Technique de Salé.