María José Jó

María José Jó is an experienced professional in customer service and operations management, currently serving as Customer Service Manager at Vana since August 2021. Prior to this role, María José held various positions at TELUS International Central America, including Operations Supervisor and Subject Matter Expert for Google Workspace Services, where responsibilities included managing team performance, analyzing case management for customer service representatives, and ensuring accurate product information was conveyed to customers. Additionally, María José has experience as a Bilingual Technical Customer Service Representative, Customer Service Representative at Xerox, and marketing assistant roles, complemented by a Bachelor's degree in Marketing and Publicity from Universidad Rafael Landívar.