Lindsay Dudgeon

Lindsay Dudgeon is a seasoned professional with extensive experience in customer experience and quality assurance within the banking sector, currently serving as Senior Customer Outcomes Assurance Manager at Vanquis Banking Group since October 2022. With a career at Vanquis Bank spanning over 17 years, Lindsay has held key roles including Customer Experience Senior Business Quality Manager and Operations Project Delivery Manager, consistently driving initiatives that enhance customer satisfaction and optimize operational frameworks. Notable achievements include elevating customer satisfaction to 82%, implementing a QA framework for risk oversight, managing a Voice of the Customer program, and leading significant technology migrations. Earlier in the career at Holiday Inn Rochester, Lindsay gained experience as Catering Manager. Lindsay holds a Higher National Diploma in Hospitality Management from the University of Greenwich and A Levels in English Language and Literature and History from Rainham Mark Grammar.