Natalie Ball

Natalie Ball is an experienced professional in customer operations management with a focus on new business and complaints. Currently serving as the Senior Customer Operations Manager at Vanquis Banking Group since October 2022, Natalie previously held various roles at Moneybarn from May 2015, including Head of New Business and Complaints. Natalie's extensive career also includes significant leadership positions at Serco, where responsibilities included managing large teams, enhancing operational processes, and improving customer satisfaction rates. Additional experience with SSE plc as a Project Implementation Manager and in various customer service roles further showcases Natalie’s expertise in service delivery, project management, and team development. Throughout the career, a strong emphasis has been placed on client relationship management, process improvements, and driving operational excellence.