Ezelle Rosero

Ezelle Rosero has a diverse work experience spanning different roles and industries.

Starting from 2014, they worked as a Customer Service Representative at Teleperformance for a brief period. Later in 2014, they transitioned to the role of Marketing Assistant at FOREST LAKE DEVELOPMENT COMPANY LLC.

In 2015, Ezelle joined the Asian Development Bank (ADB) as an IT Service Desk Analyst, where they provided technical support and troubleshooting assistance for hardware, software, and mobile devices. Ezelle also coordinated with users, vendors, and internal service groups to resolve network, hardware, and software issues.

From 2017 to 2021, Ezelle worked at Unisys as an IT Service Desk Team Lead. Their responsibilities included managing and guiding the L1 support team, ensuring onboarding procedures for new hires, reviewing pending tickets, leading incidents and requests to resolution, and providing mentoring and support to L1/L2 service desk/engineers.

Following their time at Unisys, Ezelle joined ShadowSafe in 2021 as a Helpdesk Engineer, working in an MSP environment. Ezelle continued in this role until 2023, when they joined a confidential company as a Senior Helpdesk Engineer, also in an MSP capacity.

Overall, Ezelle Rosero has a strong background in IT support and management, with experience in customer service and marketing as well.

Ezelle Rosero obtained a Bachelor's degree in Information Technology from Lorma Colleges, where they studied from 2010 to 2014. In addition to their degree, Ezelle also obtained a certification in 3CX Basic from 3CX in June 2022.