Smriti Srivastava Bharti

Smriti Srivastava Bharti currently serves as Head of Customer Experience at RJ Corp Retail since October 2023. Prior to this role, Smriti was Director at KGLA Kaizen Global Life Academy Pvt. Ltd. from April 2018 to November 2023, focusing on empowering individuals through training and consulting in continuous improvement. Smriti's extensive experience in the retail sector includes positions at adidas from September 2006 to March 2018, where roles included Key Account Manager, Manager of Training, and Assistant Manager of Retail Operations. Earlier in the career, Smriti worked as Unit Manager at Pizza Hut from July 2005 to August 2006, ensuring customer satisfaction and business profitability. Smriti holds a Post Graduate Diploma in Counselling Psychology from Amity University, an MBA in Marketing from IAIT, and a B.Sc. (Hons) in Botany from Sri Venkateswara College, University of Delhi.