Julianna Paul

Julianna Paul has a diverse work experience that spans over a decade. Julianna started their career as a Barista at City Brew Coffee Company in 2008 and worked there until 2013.

In 2013, Julianna joined MontanaSky Networks Inc. as a PC Repair Technician. Julianna was responsible for troubleshooting software and hardware issues, triaging customer concerns, and implementing new hardware solutions for clients. Julianna then moved on to the role of IT Support Technician, where they developed hardware and software solutions, designed and implemented process workflows, and collaborated on the deployment of third-party applications.

From 2017 to 2018, Julianna served as the Senior Manager of Customer Support at MontanaSky Networks Inc. In this role, they managed a team of analysts responsible for customer support and sales. Julianna also oversaw call guidelines and managed technical and operational projects.

Since 2018, Julianna has been working at vcita. Julianna started as a Product Specialist, and later took on the role of Senior Product Support Specialist. In these positions, they troubleshooted software and hardware issues, provided business consultation on software implementation, and implemented new software solutions. Julianna currently holds the position of Technical Account Manager at vcita, where they triage customer-related incidences and provides specialized business consultation.

Throughout their career, Julianna has developed expertise in software and hardware troubleshooting, customer support, business consultation, and project management.

Julianna Paul's education history is as follows:

In 2015, Julianna obtained an Associate's degree in Networking from the University of Phoenix, where they studied from 2012 to 2015.

In 2018, Julianna enrolled in a Nano-Degree program in Front-End Web Development at Udacity and completed it within the same year.

In 2021, Julianna pursued a Nano-Degree in UX Design at Udacity, which they completed in the same year.

Julianna has also obtained additional certifications. In 2015, they received a certification in Fundamentals of Design from Code School. Additionally, in 2017, Julianna obtained a Micro Certification in Malware Fundamentals from Dean Pompilio.