William Hartsell

William Hartsell is an experienced NOC Support Analyst at Vector Security Networks, with a career spanning over two decades in the telecommunications sector. Previous roles include Manager of Access Provisioning and Voice Project Manager at MegaPath, where responsibilities involved managing the full lifecycle of Business VOIP implementations, customer relationships, and providing technical support across various platforms. William also served as a Consultant at APR Consulting, automating executive reports, and held multiple managerial positions at Verizon, focusing on voice portal performance, project management, and technical support. Notable achievements include the development of web applications that significantly increased productivity and a high customer satisfaction rate in technical support roles. William holds education from Messiah University and Shenandoah University.