Benjamin Elder

Benjamin Elder is a seasoned professional with over a decade of experience in technical support and network management. Currently serving as Senior Manager of Customer Technical Support for the Americas at Veeam Software since February 2012, Benjamin excels in managing Tier 1 leadership to enhance customer experiences. Prior roles at Veeam included Tier 1 Team Lead and Customer Technical Support Engineer, where responsibilities encompassed case arbitration, training, technical writing, and troubleshooting virtual infrastructure. Earlier career highlights include serving as an Administrative Consultant at Collingwood Arts Center, advising on network configuration, and as Network Administrator at AAA Mechanical Contractors Inc., managing VOIP and server uptime. Benjamin's academic background includes studies at Columbus State Community College from 2010 to 2012.